I’ve spent the past decade leading transformational work at the intersection of technology, social impact, and design. From high-growth Series B startups to Series C scaleups, through acquisition to enterprise scale, I’ve helped teams launch award-winning products, scale new revenue models, and reimagine what’s possible—always with equity, access, and community at the core.
Cut manual triage time by 40% and enhanced contextual accuracy of LLM outputs by 35% by designing GPT-based frameworks to auto-classify 1.4M annual safety cases in Global Safety Database, ensuring EMA/FDA compliance.
Designed a MVP of a dual-sided marketplace leveraging AI native solutions (NLP, ML, LLM) for matchmaking art and holistic therapy providers and clients.
Secured €2M in funding and launched MVP in 5 months as sole product manager by defining GTM strategy, authoring technical epics, and aligning cross-sector use cases with BKR and Gemeente Amsterdam partners.
Accelerated the lead to revenue cycle by 30% and increase pipeline velocity by 35% by deploying AI automation for SaaS product suite GTM.
Improved case resolution by 32% and first-call resolution by 25% by leading an enterprise contact center overhaul across 15 Automotive SaaS brands and integrating 5 Salesforce Service Cloud Orgs for unified support of 40K dealer clients.
Directed Salesforce Sales Cloud CRM and FinancialForce rollout across 30 markets, improving CSAT of customer Billing and reducing deployment time by 25% by creating an accelerator.
Increased lead-to-opportunity conversion by 25% and meetings booked by 40% within 60 days for sports league season ticketing office.
Designed data-driven customer loyalty roadmap and guided client in SaaS vendor selection process
Defined Salesforce CRM roadmap and automated reporting, increasing B2B partnership closure rate by 25% with partners such as CBS, Comcast, and NBC.
Proven success in AI-driven automation, Salesforce platform strategy, and cross-functional leadership.
Expert at aligning business and technology priorities to drive measurable impact, enhance customer experience, and scale innovation.
IBM Consulting
AI Product Management Lead
Capgemini Consulting
Technical Product Manager
Trilogy Education, Acquired by 2U
Salesforce Product Owner
CUNY
Adjunct Lecturer,
CRM Product Owner
Outreach.io
SaaS Product Manager
Bluewolf Consulting, Acquired by IBM
Salesforce Product Lead
Triplelift, Acquired by Vista Equity
Director Product Ops
reAB Pilates
Head of Service,
CRM Product Owner